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User Experience (UX) at the Belk Library: Home

User Experience refers to how a person feels when he or she is interacting with a product, service, or space.


UX Mission

Work with library teams to improve users' experience of services, spaces, and resources in the following ways:

1.  Conduct UX Research:

  • Attitudinal research-surveys, focus groups, user interviews
  • Behavioral research-patron observation, usability testing, journey mapping
  • Ethnographic research-photo surveys, mapping diaries, retrospective interviews

2.  Oversee Student Advisory Committee

3.  Oversee Suggestion Box Comments

4.  Promote UX awareness




Coordinator of Access & Public Services

Profile Photo
Ken Johnson
Coordinator of Access & Public Services
Appalachian State University
Belk Library & Information Commons
ASU Box 3206 Boone, NC 28608
828 262-2776