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User Experience refers to how a person feels when he or she is interacting with a product, service, or space.
Work with library teams to improve users' experience of services, spaces, and resources in the following ways:
1. Conduct UX Research:
- Attitudinal research-surveys, focus groups, user interviews
- Behavioral research-patron observation, usability testing, journey mapping
- Ethnographic research-photo surveys, mapping diaries, retrospective interviews
2. Oversee Student Advisory Committee
3. Oversee Suggestion Box Comments
4. Promote UX awareness
Coordinator of Learning & Research Services