A chat box usability test was conducted to help us understand why the chat reference statistics are down this semester compared to fall 2016.

November 2014 (Completed)
Within the Belk Library, take a photo of the following. If you would like to take more than one picture for any given number, that is ok. If you don’t have an answer for any given number, that’s ok.
1. Furniture you like
2. Furniture you don’t like
3. Somewhere you like to get work done or study
4. Somewhere you don’t like to get work done or study
5. Technology that you use often
6. A place in the library where you feel lost or frustrated
7. Something about the library that works well
8. Something you would change
9. Somewhere you would meet with a group
10. Your favorite thing about the library

The purpose of the mapping diary exercise is to see what students do all day and where the library fits in.