Operator-to-operator chats

You can chat one-on-one with any other online operator. This is a great way to communicate directly with coworkers, even if they are not monitoring the same departments as you.

1. To chat with another operator, click on their name in the Operators list under the Chats tab. The most recent chat history with that user will appear in the chat pane.
   1. If you see a numbered badge next to an operator's name, that means you have unread messages from that user.
   2. Click on the Load more history... button to view earlier messages.
2. Use the text box to write out your message.
3. Click the Send Message button. If users are signed in and have notifications enabled, they'll be notified of the new chat. Regardless, users will see a badge indicating the number of unread messages next to the operator name.