Creating a Personal Canned Message
To create a new canned message:
As you add more and more canned messages, it can be helpful to arrange them so the most frequently-used messages are at the top of the list. This can make it much easier to find them when you're chatting with patrons.
To customize the order, click on the Reorder Canned Messages button. Then, drag and drop each message into the desired spot. Once you're finished, click on the Save New Order button to save your changes.
