A. Local Monitoring vs. Co-Op Monitoring

• Local monitoring displays by default. Here you will find the departments and queues that belong the library's LibAnswers site.
• You can ignore Co-Op monitoring for now. We do not participate in this feature at this time.

B. Departments: The list of departments you have permission to monitor will be listed here. This is where you can choose which one(s) you'd like to monitor. 

• When a department has a status of Online, that means you are actively monitoring it for new chats. If you have sound or desktop notifications enabled, you will be notified when a new chat arrives.
• When a department has a status of Offline, you will neither see nor be notified of new chats from that department.

C.  Queues: The list of ticket queues you have permission to monitor will be listed here. 

• When a queue has a status of Notify, that means you be notified when a new ticket is submitted. If you have sound or desktop notifications enabled, you will be notified when a new ticket arrives.
• When a queue has a status of Don't Notify, you will neither see nor be notified of new tickets from that queue.

D. Notifications: You can customize the notifications and chat layout that you'd like to use.

• Sound: turn a sound alert on and off. 
• Desktop Notifications: if your browser supports desktop notifications, you can turn them on and off here. 
• View chats in Multi Chat Overlay: when enabled, you can view multiple chats simultaneously -- each will overlay the dashboard in resizable modal windows. When turned off, you will only see one chat at a time on top of the Status Messages and Alerts pane.