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User Experience (UX) at the Belk Library: Behavioral Research

UX = User's perception of an interaction with a product, service, or space

Usability Testing, Patron Observation, Journey Mapping

library space


Shows how users behave in a specific context

Behavorial Research

M​embers of the Services Implementation Team observed the 1st floor Atrium, Writing Center, and 4th floor Atrium, to determine how the spaces are being used. Recommendations for future space utilization are included based on patron usage.